Wagering and Lotteries Shared Account - FAQs
What is a shared account?
Previously advertised through the website domain of ‘Tatts.com’, the shared account was launched in 2010 and was designed to allow a player to purchase both Lotteries and Wagering products online using a single account.
With the introduction of the UBET and the Lott as separate websites apps, the shared account was phased out as a new customer offering from April 2016 onwards.
How will I know if I have a shared account?
You are likely to have a shared account if you:
- Created an account online through Tatts.com;
- Created an account via the Lott Website or Apps prior to May 2017;
- Chose to opt-in to a UBET account (now known as TAB) via the Lott website or apps between May 2017 and December 2018; and/or
- Use the same login details between the Lott and UBET (now TAB) website and apps.
To confirm if you currently have a shared account you can call us on 1800 823 888.
What if I don’t remember creating a shared account? Why was I provided with one?
Since its initial launch, a shared account (comprising of both a Lotteries and Wagering account) was created automatically for any customer who registered for an account via the Tatts.com website, or the Lott Website and Apps. This process was updated in May of 2017 to enable customers to choose to opt into a Wagering account at the time of registration as opposed to automatic creation.
If I no longer want a shared account. What should I do?
If you would like to close your Wagering account, this can be actioned within your account online by logging into https://tab.ubet.com/account/self-manage. If you would like to close your Lotteries account, you can contact us on 131 868.
What were the changes made to shared funds in May 2019?
As of the 21 May 2019, deposits and winnings between the Lott and TAB were no longer able to be shared. All new deposits made via the TAB website and apps could only be used with TAB, and all new deposits made via the Lott website and apps could only be used with the Lott.
This change also applied to any prize wins with the Lott or TAB, meaning that any prize winnings from lottery entries could only be used to purchase further lottery entries online, or withdrawn from the online account via the Lott website and apps.
Why can I no longer share funds between my Lotteries and Wagering accounts?
The changes introduced on the 21 May 2019 were in conjunction with regulated changes introduced within the online wagering industry around deposit limits as part of the National Consumer Protection Framework (NCPF). As such these changes to deposit limits within a customers’ Wagering Account meant that funds could no longer be shared between the Lott and TAB.
Why do I still have shared funds in my account if this function is no longer available?
As the changes introduced on the 21 May 2019 were for any new deposits made or prize winnings earned after this date, any residual funds within your shared account balance on that date remained unchanged. For most customers this balance has naturally reduced over time as purchases are made, however if you have not purchased either a lottery entry or placed a wagering bet recently, it is possible you'll have residual funds remaining in this shared account balance.
How has it been determined where shared funds will be transferred?
We have created a recommended action based on the review of the last 12 months of activity within each individual customer’s accounts.
What if I don't agree with where my shared funds will be transferred?
If you would prefer for your funds to be transferred on a different basis, we are more than happy to help. Please contact us on 1800 823 888 for assistance. If this relates to a Lotteries account, please contact us on 131 868 for assistance.
When will Tabcorp be transferring shared funds?
Any residual funds remaining in your shared account balance will be transferred on Tuesday the 17 December 2019. Please note that Wagering customers can request a transfer between their Lotteries and Wagering account balances both before and after this date by contacting us on 1800 823 888 (Wagering).
Can I transfer funds between my Lotteries and Wagering accounts after the transfer date?
Yes. Transfer of funds between your Lotteries and Wagering account balances will be available after the 17th of December 2019 until further notice by contacting us on 1800 823 888 (Wagering)
Can I withdraw the funds within my shared account balance?
Pending you have verified your identity, you can withdraw the shared balance of your account from either the Lott or TAB website or Apps, up to and including the 16 December 2019.
Can I still use the same login details between the Lott and TAB?
Yes, you can still use the same username and password between the Lott website and app, as well as the TAB website and apps if located in QLD, NT, TAS and SA.
What if my account balance looks different between the Lott and TAB.
Previously, the account balance was able to be used across the Lott and TAB, however with the changes to deposit limits introduced within TAB on the 21 May 2019 to support the NCPF requirements, it was no longer possible to provide a shared account balance.
When logging into the Lott website or app, the balance shown is the value of funds that can be spent on Lotteries products. This balance is comprised of funds deposited via the Lott website and app and/or prizes won from entries purchased online. This balance may also include any residual shared funds that existed within their account prior to the changes introduced on the 21 May 2019.
When logging into the TAB website or apps, the balance shown is the value of funds that can be spent on Wagering products. This balance is comprised of funds deposited via the TAB Website and App and/or winnings from bets placed online. This balance may also include any residual shared funds that existing within your account prior to the changes introduced on the 21 May 2019.
What does it mean if I see an Internal Balance Transfer transaction in my account?
This transaction represents the residual funds that were previously remaining within your shared account balance which were transferred to either your Lotteries or Wagering account balance on the 17 December 2019.