Self Manage Help
The ‘Self Manage’ screen in your TAB Account’s Section allows you to take control of your betting with options to set a maximum Spend Limit, set a Deposit Limit, self-exclude from online play or close your account.
SET MY DEPOSIT LIMIT
This section of ‘Self Manage’ will allow you to set a Deposit Limit. A Deposit Limit allows you to set the maximum amount you can deposit into your online betting account. A Deposit Limit helps you to set a budget, control the amount of money deposited from your personal funds and manage your spending in a responsible manner.
A deposit is defined as funds you are able to deposit in your account by any means, like EFTPOS, BPAY, Australia Post, credit card deposits and betting vouchers. Winnings from bets placed within your account transactions are not counted as deposits but winnings from retail transactions which you choose to transfer into your account are counted as deposits. Bonus bets like matched deposit offers do not count as deposits.
You have the option to set a 1, 7, 14 or 28 day Deposit Limit. The amount should be set in line with your personal circumstances and should only be what you think you can afford to bet with. Any decreases to the Deposit Limit will take effect immediately but increases will only take effect after 7 days.
For more information on Deposit Limits, please contact Customer Support on 1800 823 888.
SET MY SPEND LIMIT (BET LIMIT)
This section allows you to set a Spend Limit. Your Spend Limit is how much you nominate to spend on wagering products over a given period of time.
Time periods you can set a Spend Limit to are:
Once your Spend Limit has been reached, you will not be able to place any further bets until the end of the time period, this still applies even if you are winning. Your Spend Limit is exclusively controlled by you - we cannot override this limit without your express authorisation.
For an increase or the removal of your Spend Limit, please allow at least seven (7) days for a change to take effect. If you increase or remove your Spend Limit again before the initial seven (7) day period has been met, an additional seven (7) days will apply for the change to take effect. For more information on bet limits, please contact the Customer Contact Centre on 1800 823 888.
SELF EXCLUDE MY ACCOUNT
This section allows you to self-exclude from your online account which will prohibit you from logging into and accessing your TAB account.
At TAB we take our responsible gambling commitment seriously. If you are having an issue with your gambling, then Self-Exclusion may be an effective tool to help manage your gambling issues.
When you submit a request for Self-Exclusion, your TAB account will automatically be suspended and will remain suspended until we receive written notice from you requesting your account to be re-activated. Please be aware, once you submit your request you will not be able to request to re-activate your account until you have served the minimum exclusion period applicable to your account jurisdiction. After the minimum period that applies to you has elapsed, you may apply to have your account re-activated by submitting a request in writing to TAB and completing the Re-activation Process. It may take up to 20 business days to process your request.
We will endeavour to identify any other wagering accounts that you have and close them as an exclusion, however, as this is a manual process, should you have a TAB account with a NSW, VIC or ACT jurisdiction you should contact the TAB Customer Contact Centre on 131 802 to ensure that this exclusion is applied.
To exclude yourself from one of our Retail Outlets please visit your local outlet and one of our friendly staff members will be able to assist you. Staff will provide you with a short form to complete and photo ID will need to be provided before your Self-Exclusion will be actioned.
CLOSE MY ACCOUNT
This section will allow you to close your account if you no longer use or want to use the online betting facility with TAB (QLD/SA/TAS/NT). By closing your account you will no longer be able to log in or access any features of your account.
In order to ensure that your request to close your account is processed promptly we recommend that your account is verified, you have no pending bets, you withdraw any funds in your account and you update your bank account details and address in ‘My Details’. If you choose to close your account and have pending bets these will be processed once they have resulted, however you will be unable to login or access any features of your account once your request to close your account has been submitted. Any winnings from pending bets or other funds that were not withdrawn will be paid into the bank account or sent via cheque to the address in the ‘My Details’ section of your TAB (QLD/SA/TAS/NT) account. If you have any questions or for more information, please contact Customer Contact Centre on 1800 823 888.