Why is my account suspended?
There are various reasons for suspension of accounts, including:
If you enter your password incorrectly six times, your account will be suspended.
If you have forgotten your password, you can use the forgot password function on our website.
- Click on “Join Now or Sign In”
- Enter your username (email address or UBET account number)
- To the right of “Password” click on “Forgot”
- Enter the information required
- Click on “Submit”
- You will then be sent a temporary password to the email address registered on your account.
Please be aware the temporary password is case sensitive and is a mix of capital letters and numbers. It can be difficult in some of the temporary passwords to distinguish between a capital 'i' and the number '1'.
After entering this temporary password, you will be asked to enter the old password (which is the temporary password you have just been emailed), create a new password, and re-enter this new password to ensure that they match.
Your new password must be at least seven characters long, contain at least one capital letter, one number, and should not have any part of your name or date of birth.
We are open 24/7 so please call our Customer Contact Centre on 1800 823 888 anytime for further assistance.
You may have self-excluded your account through the UBET.com website.
If this has been done by mistake and you were not aware of the restriction this now places on your account, please send us an e-mail which outlines your name, contact details, and a request for the self-exclusion to be lifted.
We are open 24/7 so please call our Customer contact centre on 1800 823 888 anytime for further assistance.
Incorrect Credit Card Verification
Your UBET.com account has been suspended as the incorrect credit card verification amount has been entered twice.
Please phone our Customer Contact Centre on 1800 823 888, we are open 24/7, so that we can assist you in how to find the correct amount and remove the suspension.
Suspicious Financial Activity
Your UBET.com account has been suspended due to a failed credit card transaction on your account.
Please phone our Customer Contact Centre on 1800 823 888 so that we can assist you further and remove the suspension, we are open 24/7.