Why can't I withdraw my money?

There are several reasons why you may not be able to withdraw your money.

  1. Have you VERIFIED your identification? Please see “How to verify my account”
  2. Have you confirmed all registered Debit/Credit cards? Please see “How to verify your Debit card or Credit card”
  3. Are the funds you are trying to withdraw winnings? UBET accounts are for online and telephone betting use, therefore we make all winnings available for withdrawal.
  4. For a step by step on how to withdraw online please see “How to withdraw”

If the money you are trying to withdraw is not winnings please call our Customer Contact Centre on 1800 UBET 88 (1800 823 888) anytime for further assistance.

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