Why can't I withdraw my money?
If you're experiencing issues withdrawing funds from your account, there can be several reasons why this may be happening. Below are some common causes to check on your account.
In the event you're still unsure why you can't withdraw funds - we recommend to Call our Customer Contact Centre on 1800 823 888 or email firstname.lastname@example.org. Our representatives will be able to quickly discover any issues on your account that may be preventing withdrawal of funds.
Common Funds Withdrawal Issues
There are several reasons why you may not be able to withdraw your money.
1. Unverified Identity
Restrictions on withdrawing funds are placed on accounts with an unverified identity. For more information on how to verify your identity - see 'How do I verify my identity?'
2. Unconfirmed Credit / Debit Cards
Have your credit and debit cards been verified? Restrictions on withdrawals can happen when unverified cards are present in your account. For more information on how to verify your cards - see 'How do I confirm my credit or debit card online?'
3. Restrictions on withdrawal of 'non-winnings'
Are you trying to withdraw funds that are not winnings from betting? To comply with rules under Anti-Money Laundering regulations - UBET restricts withdrawing funds that are not proceeds from winnings.
Any funds that have been deposited but have not been placed on bets cannot be withdrawn unless you request UBET to manually reverse your deposit.
Need assistance on how to withdraw funds?
See 'How can I withdraw funds online' for more information or call our Customer Contact Centre on 1800 823 888 at any time for further assistance.