How do I change or reset my password?

If you have forgotten your password, you can reset it online with the steps listed below:

UBET Website

  1. Go to the UBET Website.
  2. Click the 'Sign In' button at the top-right of page.
  3. In the the Sign-In box that appears, click the 'Forgot' link above the password field/box.
  4. Enter your Username/Account Number, Your Surname and Date of Birth and click 'Submit'.
  5. A temporary password will be sent to the email address on file for your account. Use the temporary password to log into you account and set a new password.

You may be asked to re-enter your temporary password as 'Current Password' after login.

If you no longer have access to the email address on your account, or have forgotten your username / account number: Call our Customer Contact Centre on 1800 823 888 anytime. We're open 24 hours a day, 7 days a week.

If you remember your current password, but want to change it:

  1. Go to the UBET Website.
  2. Sign into your account with your current password
  3. Select 'Accounts' from the top-right of the page
  4. Select 'My Details' from the menu that appears
  5. On the 'My Details' page within accounts, select the option 'Personal Details' to expand
  6. Select the 'Edit' button that appears under your username and password information and then enter your current and new password as prompted. Click / Tap 'Save' to complete.

UBET Apps

  1. Open the UBET App on your phone or tablet.
  2. Tap 'Log In' to view the login screen
  3. Tap 'Forgot Password?' below the login button.
  4. Enter your Username/Account Number, Your Surname and Date of Birth and tap 'Reset Password'.
  5. A temporary password will be sent to the email address on file for your account. Use the temporary password to log in to your account and set a new password.

You may be asked to re-enter your temporary password as 'Current Password' after login.

If you no longer have access to the email address on your account, or have forgotten your username / account number: Call our Customer Contact Centre on 1800 823 888 anytime. We're open 24 hours a day, 7 days a week.

If you remember your current password, but want to change it:

  1. Open the UBET App on your phone or tablet.
  2. Tap 'Account' from the menu at the bottom of screen and sign into your account with your current password.
  3. Tap 'Change Password' from the accounts menu
  4. Enter your current and new password as prompted. Tap 'Change Password' to complete.

 

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Need Assistance?

Call the 24/7 UBET Customer Contact Centre on 1800 823 888