Why hasn't my money been deposited into my account?

There can be many reasons why your funds have not arrived in your TAB account.

Debit/Credit Card Deposits

Funds deposited via your debit/credit card are available immediately. If you experience an error whilst depositing please refer to your card issuer.

If the deposit is successful and the funds do not appear in your TAB account after refreshing your balance please call our Customer Contact Centre on 1800 823 888.


Funds deposited by BPAY are not available immediately. It can take up to three business days for a BPAY deposit to be available in your account, although if deposited by 4pm they are normally available on the next working day.

Please refer to “How to Deposit” to confirm you have used the correct Biller Code and Reference number. If this information differs to the details you have used please call our Customer Contact Centre on 1800 823 888.


Deposits of $10 or more can be made at any TAB Retail Outlet in Queensland, South Australia, Tasmania and Northern Territory.

Proceeds are available three minutes after deposit.


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Need Assistance?

Call the 24/7 TAB Customer Contact Centre on 1800 823 888